*Note* As of 01JUN2021, all residential customers will be reviewed on a case-by-case basis. Dependent upon this review, service levels and options will be assessed and conveyed. There is no charge for this assessment. Please read the current common offerings below then click on Contact Us link to fill out the form for further guidance.
Services
In-home Wi-Fi Tuning
Have you ever had these questions:
- ‘Why does my wireless connection seem to just drop off when everything on my ISP’s modem/gateway looks fine.’ ‘Lights are green but I can’t surf’
- ‘Why didn’t the installation tech walk through any of the settings on my modem/gateway?’
- ‘Why does my ISP give me the run around by stating they are not responsible for wireless interference that may be causing a slowdown or dropped connections?’
These are sadly all too common occurrences. Installation techs specialize in getting the service up, everything after that is often not their concern. This is because the ‘spectrum’ used by Wi-Fi devices is considered public domain. This means that anyone can use it as they see fit without regard to the interference they may or may not cause. At Giovanni-V Consulting we work to optimize the available spectrum and tailor the wireless network to the needs of the home. Where applicable, we may work with physically close neighbors to help address certain interference issues.
The majority of customers gain
- Wi-Fi Stability (Channel(s) stay solid, devices are happier)
- Enhanced Bandwidth Utilization (A stable connection allows greater usage)
- The overall experience feels better, hence you and your family will use the ISP connection more efficiently.
You’re already paying your ISP, why not use the connection to it’s full extent?
‘Smart’ Device Setup
Your devices may seem to be an ever increasing headache with many folks asking themselves,
‘If it’s so smart why doesn’t it just work!’
This very common theme spans not just that TV set top box giving you the same error for the hundredth time but also to your smart phone/tablet. Most phones/tablets serve as the control point for these ‘smart’ devices hence integration issues can be quite annoying. Perhaps you don’t have the time to setup the device or don’t wish to be bothered with new technology that your kids promise will make your life easier. No worries! We can set this up for you and provide simple instructions for what accounts for about 90% of the problems.
Take this scenario, A grandmother in beautiful Hertford County is trying to get some type of video call working for the grandkids in Ohio. The son-in-law is desperately trying to work with her but things just aren’t coming into focus or perhaps everything was working and after the phone did an update… nothing is quite right anymore. Our team can mediate with you and other family members to get this fixed. Provide an easy to follow guide for everything from how to put photos in a text to more complex items like sync text between multiple devices. Remember that our mission is to facilitate communications.
Cellular Service Reception Issues
We see this all the time in roughly three categories in Coastal North Carolina.
- A person who has some dead spots in their house
- A bit worse off with needing to go to the front porch to make calls
- You’re really out there and have practically no service until you get on US-64.
A variety of items can come into play with your unique reception problem such as roof material, density of other structural materials, coverage map of the desired cell phone carrier, weather, and cell phone tower antenna maintenance. Regardless of the conditions, we can scale a service to fix the issue. There are several amplifiers with varying components to meet you needs. Some folks just need a slight bump of a bar or two depending upon carrier while others require more aggressive assistance.
For those with vacation properties, you may wish to look at such amplifiers for your guest. They can utilize their hotspots for a weekend stay . Such items can increase rental potential and/or your enjoyment of the property by staying connected over a cellular link that goes with the guest rather than sticking you with a monthly bill.